IRS

A School Bus Driver Was Counting on a $2,417 Tax Refund to Fix His Car — The IRS Held It for 11 Weeks

Most financial advisors will tell you that getting a raise is unambiguously good news. Garrett Jennings would respectfully disagree — and he can tell you…

A School Bus Driver Was Counting on a $2,417 Tax Refund to Fix His Car — The IRS Held It for 11 Weeks
A School Bus Driver Was Counting on a $2,417 Tax Refund to Fix His Car — The IRS Held It for 11 Weeks

Most financial advisors will tell you that getting a raise is unambiguously good news. Garrett Jennings would respectfully disagree — and he can tell you exactly, to the dollar, where that logic breaks down.

I first connected with Garrett in late February 2026, after a financial counselor in El Paso reached out to me saying she had a client whose story deserved to be told. She didn’t give me details, only that he was a man in his late sixties who had made a series of completely understandable decisions that had stacked up into something painful. She said he’d never told his friends any of it. I called him on a Tuesday afternoon, and he picked up on the second ring.

A Raise, a Truck, and a Decision He Still Thinks About

Garrett Jennings is 67 years old and has driven a school bus for the El Paso Independent School District for nearly nine years. He is engaged to his partner, Delia, who is currently finishing a degree in healthcare administration. They share a modest apartment on the east side of the city, and until September 2024, they were managing.

That month, Garrett received a pay increase — from $19.10 an hour to $22.65 an hour. On a full-time schedule, that translated to roughly $7,000 more per year in gross income. He told me he sat with that number for about three weeks before doing anything.

$22.65
Hourly wage after Sept. 2024 raise

$28,400
Auto loan balance, Oct. 2024

9.8%
APR on the new auto loan

In October 2024, Garrett traded in his 2018 Honda Civic and financed a 2022 Ford F-150 — a truck he felt he’d earned. The loan came out to $28,400 at 9.8% APR over 72 months. His monthly payment jumped from $187 to $519. He told me he ran the numbers and felt like he could absorb it. “The raise made it feel possible,” he said. “I didn’t think about what happens if something else goes wrong.”

“I didn’t tell anybody. Not my brother, not my friends at work. I just kept thinking I’d fix it before it became a real problem.”
— Garrett Jennings, school bus driver, El Paso, TX

When the Truck Broke Down, the Math Collapsed

In early January 2026, the F-150’s transmission began slipping. Garrett took it to a shop on Mesa Street that he trusts. The estimate came back at $3,200 for a full transmission rebuild. The truck had roughly $24,100 left on the loan — and a trade-in value that had dropped to approximately $18,500. He was, in plain terms, underwater by more than $5,600.

He couldn’t afford the repair out of pocket. He couldn’t sell the truck without bringing cash to the table he didn’t have. And without the truck running reliably, getting to work — and getting Delia to her evening classes across town — became a daily negotiation of borrowed rides and shifted schedules.

⚠ IMPORTANT
Being “underwater” on an auto loan means you owe more than the vehicle is currently worth. For Garrett, that gap was approximately $5,600 — money he would have needed to bring to any sale or trade-in transaction. This situation is more common than many borrowers realize, particularly when high-APR loans are combined with rapid vehicle depreciation.

“I felt stupid,” Garrett told me plainly. “I know that’s not a nice thing to say about yourself, but that’s what I felt. I knew better. I just didn’t do better.”

The Tax Refund That Was Supposed to Fix Everything

Garrett filed his 2025 federal return on February 4, 2026, using a tax preparation software he’d used for years. He filed electronically and selected direct deposit. His expected refund: $2,417 — a combination of withholding overpayments and an earned income adjustment. It wasn’t enough to cover the full transmission repair, but paired with roughly $800 he had in savings, it would get close.

The IRS “Where’s My Refund” tool initially showed his return as accepted within 48 hours. Then it stalled on “processing” for week after week.

Garrett’s Refund Timeline — February to April 2026
1
Feb. 4, 2026 — Garrett files electronically; return accepted within 48 hours.

2
Feb. 11 – Mar. 10 — “Where’s My Refund” remains on “Processing.” No notices received. Garrett calls the IRS helpline twice; both calls end after 40+ minute holds.

3
Mar. 18, 2026 — Status updates to “Refund Approved.” Deposit date provided: March 22.

4
Mar. 22, 2026 — $2,417 deposits into Garrett’s account. Total wait: 46 days from filing.

Forty-six days is longer than the IRS’s standard processing window, but according to reporting from Poole College’s Nathan Goldman, delays like Garrett’s have become increasingly common as the agency manages constrained staffing and resources. The Dean’s Professor of Accounting at Poole College of Management has noted publicly that budget pressures have reduced the IRS’s processing capacity in ways that directly affect ordinary filers waiting on refunds.

KEY TAKEAWAY
The IRS standard timeline for electronic returns with direct deposit is 21 days. In practice, during the 2025 filing season, a significant share of returns took considerably longer due to reduced agency staffing — a dynamic that experts at Poole College of Management have described as a structural capacity problem, not a temporary glitch.

What 46 Days Actually Cost Him

During those 46 days, Garrett paid $340 out of pocket to rent a vehicle for two separate weeks so Delia could get to her clinical rotation. He missed one day of work when a borrowed ride fell through. His savings dropped from $800 to roughly $460 as small daily gaps — gas, a meal, a co-pay — quietly drained what he’d set aside.

When the $2,417 finally landed on March 22, he had the transmission repaired the following week. The final bill came to $3,290, including parts and labor. He pulled the difference from a credit card at 24.9% APR.

“I was relieved when it came. But I also sat there thinking — I built my whole plan around something that has no real arrival date. That was the mistake.”
— Garrett Jennings, school bus driver, El Paso, TX

The broader pattern in Garrett’s situation — elevated spending following a raise, high-interest debt, and reliance on a refund as a liquidity cushion — reflects a dynamic that Poole College’s Bonnie Hancock has addressed in discussions about income allocation. The challenge isn’t the raise itself; it’s that new spending often outpaces new income before the dust settles.

Expense Amount Timing
Transmission repair (final bill) $3,290 Late March 2026
Vehicle rental during delay $340 Feb–Mar 2026
Tax refund received $2,417 March 22, 2026
Remainder charged to credit card ~$873 March 2026
Remaining savings after repairs ~$460 As of late March 2026

The Part He Doesn’t Talk About

What struck me most in my conversations with Garrett wasn’t the debt math — it was how completely alone he had kept all of it. His coworkers at the district don’t know. His brother in Albuquerque doesn’t know. Even Delia, he admitted, doesn’t know the full picture of where the auto loan stands.

“She’s working so hard on her degree,” he said. “I don’t want this to be her problem right now. I got us into it.” He paused on the phone for a moment before adding: “I keep thinking that when she’s working, we’ll catch up. But I’ve been thinking that for a while now.”

“The embarrassment is the worst part. Not the money itself. It’s that I’m 67 years old and I made a decision a 30-year-old should know better than to make.”
— Garrett Jennings, school bus driver, El Paso, TX

Garrett told me the financial counselor who connected us had been the first person he’d spoken honestly with in months. He’d found her through a nonprofit credit program his district HR office had mentioned offhandedly in a benefits email. “I almost deleted that email,” he said.

As of late March 2026, the truck is running. Garrett is still $5,600 underwater on the loan. The credit card balance is new. His refund arrived — 46 days after he filed, and well after the moment it would have mattered most. He told me he plans to adjust his withholding before next year so he doesn’t end up depending on a refund again. Whether that plan holds is something I can only report, not guarantee.

When I asked Garrett what he’d want someone else in his situation to know, he was quiet for a second. “That the raise isn’t the finish line,” he said. “It just moves the finish line.” It wasn’t a conclusion that arrived with any comfort. But it was honest — and that, more than anything else, is what made his story worth telling.

Related: My Wife Was Laid Off and Our COBRA Bill Hit $2,900 a Month — Then I Spent Weeks Chasing a Stimulus Check That Wasn’t Real

Related: A Denied Workers’ Comp Claim Forced This Miami UPS Driver to Face Her $0 Retirement Savings at 32

Frequently Asked Questions

How long does the IRS typically take to process an electronic tax refund with direct deposit?

The IRS states that most electronic returns with direct deposit are processed within 21 days. However, accounting experts at Poole College of Management have noted that budget constraints and staffing reductions at the IRS have extended real-world wait times for many filers during the 2025 tax season. Garrett Jennings waited 46 days.
What does it mean to be underwater on a car loan?

Being underwater means you owe more on your loan than the vehicle is currently worth. Garrett Jennings owed approximately $24,100 on his 2022 Ford F-150 against a trade-in value of roughly $18,500 — a negative equity gap of about $5,600.
Can I track the status of my IRS tax refund online?

Yes. The IRS offers a ‘Where’s My Refund’ tool at IRS.gov that allows filers to check status using their Social Security number, filing status, and exact refund amount. Garrett used this tool and found it stalled on ‘Processing’ for weeks before updating on March 18, 2026.
What can I do if an IRS refund delay is causing financial hardship?

Filers experiencing significant financial hardship due to an IRS delay can contact the Taxpayer Advocate Service (TAS), an independent organization within the IRS. Garrett Jennings did not pursue this route during his 46-day wait, instead covering costs with savings and a rental vehicle totaling approximately $340.
Is relying on a tax refund as a savings cushion a reliable financial plan?

Experts, including Poole College professor Bonnie Hancock who has discussed income allocation strategies with WalletHub, note that tax refunds have no guaranteed arrival date — making them an unreliable buffer for time-sensitive expenses. Garrett Jennings told reporter Vivienne Marlowe Reyes he plans to adjust his W-4 withholding to avoid this dependency going forward.

158 articles

Vivienne Marlowe Reyes

Senior Tax & Stimulus Writer covering stimulus payments, tax credits, and IRS policy. M.S. Tax Policy Georgetown. Former U.S. Treasury analyst. Enrolled Agent.

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